At White Property Management, we’re committed to maintaining safe, comfortable homes for all our residents. The fastest way to get help with a maintenance issue is by submitting a request through your Tenant Portal. Once submitted, our maintenance team reviews your request, assigns a qualified vendor, and keeps you updated every step of the way.
All maintenance requests must be submitted through your Tenant Portal (AppFolio).
This ensures your request is tracked, prioritized, and routed to the right vendor quickly.
When submitting a request, please include:
This information helps us resolve your request faster and more accurately.
We respond to all maintenance requests as quickly as possible:
Our goal is to keep your home in top condition while ensuring minimal disruption to your day-to-day routine.
maintenance
If you are experiencing any of the following, please report it immediately through your portal or call our after-hours emergency line:
For life-threatening emergencies such as fire, smoke, or gas leaks, always call 911 first, then notify our team.
Our on-call maintenance service operates 24/7 to respond to urgent issues outside of business hours.
If your issue qualifies as an emergency, please call the emergency line listed in your Tenant Portal.
For all other requests, please submit through the portal and our team will address it on the next business day.
Before submitting a request, you can check a few common items that may resolve simple issues quickly:
If you’ve checked these and the issue persists, please submit a request so our team can assist.
If you’ve misplaced your login link or are new to our system, our team can resend your activation email.
Contact our office during normal business hours for assistance.
or another way
