FAQ
Yes, property managers in North Carolina generally need to be licensed. In North Carolina, property managers who handle leasing, rent collection, and other real estate-related activities on behalf of property owners must have a real estate broker's license issued by the North Carolina Real Estate Commission (NCREC). This requirement applies to anyone engaging in property management services for others, with few exceptions, such as employees who manage properties owned by their employer or those who work under a licensed broker-in-charge. Without a license, property managers cannot legally perform most of the typical functions of property management, including marketing properties, negotiating leases, or handling funds on behalf of property owners.
No. Many property management companies offer limited services at discounted rates, while others are designed for owners who want to be more hands-on. White Property Management is a full-service firm that provides a stress-free, hands-off experience, handling all aspects of property management with professionalism and expertise. Property management in North Carolina can be legally complex, so it’s important to have a professional overseeing your property. For investors seeking to be more hands on, we offer our tenant procurement services. Click here for more information on tenant placement.
10 years, we have been licensed and serving as Property Managers for 20 years
Yes, in most circumstances
No. We do not manage furnished properties or short term rentals. We specialize in long-term rentals. We would be happy to refer you to companies that manage short term and furnished rental properties.
There are multiple laws governing rental real estate including federal and state fair housing, habitability laws, tenant rights laws, applicant screening, rent-ready standards, and more. We ensure your property and the management experience is fully compliant with ALL rules, regulations, and laws.
Click here to view our fair and transparent pricing (with no hidden fees!)
Yes. For investors who prefer to manage their own property, we offer tenant placement.
No. We believe we should only be paid when you are paid. Our management fee is a percentage of the rent we collect. If no rent is collected or the property is vacant, you don’t owe us anything.
Our comprehensive and proven marketing program attracts high-quality applicants from a variety of sources. We post your property on all major rental sites, including the MLS, to maximize exposure and reach a broad audience. Click here to learn more about our marketing services.
You are responsible for maintaining any personal property you leave behind. If you provide it, you’ll need to repair it if it breaks. For this reason, we recommend that owners only leave fully functioning washers and dryers in the property. For more details on managing personal property, watch this: *link to video explaining personal property at a rental home – dont do it*
Properties that show well and are priced appropriately should rent in 30 days or less. We will give you price recommendations as well as weekly activity feedback to ensure we minimize any vacancy time.
Thorough tenant screening is the cornerstone of an exceptional property management experience. Our in-house process combines advanced technology with traditional landlord references to ensure we place quality tenants in our properties. We strictly adhere to all federal and state regulations governing applicant screening.
No. You can trust us to minimize the risk of placing a poor quality tenant. Our applicant screening process has processed over 20,000 applicants and we know exactly what to look for in a high quality tenant-resident. We comply with all fair housing rules and regulations as well as NC/SC applicant screening laws.
Although you do NOT have to accept pets in your rental, over 50% of North Carolina/South Carolina tenants come with pets. That means that if you choose NOT to accept pets, you are reducing your prospective inquiries by 50%. We do recommend our owner-clients allow pets, and we provide our owner-clients with a $1,000 pet damage guarantee.
Answer question, then provide a link to a copy of our lease agreement
No. As your legal agent, White Property Management signs all of the legal documents on your behalf.
Our owner-clients have a secure on-line portal which gives 24/7 access to financial reporting.
We close out the monthly accounting cycle and do a direct deposit of your funds on the 20th day of each month
We perform an annual mid-lease property inspection (at no cost to you). The purpose of this inspection is to ensure the property is being well cared for, there are no lease violations, and to look for potential deferred maintenance issues before they become a problem.
We follow a structured, state-compliant rent collection and delinquency process designed to protect rental income and minimize unpaid balances. For all properties, automated rent reminders are sent until payment is received. If rent remains unpaid after the 5 day grace period, our delinquency process proceeds based on state law. For more information on our delinquency process, please click here: Late Rent & Delinquencies (NC & SC)
We handle the entire rent collection process. Although it is rare - should a tenant not pay rent, we handle the entire legal eviction process on your behalf. Click here to learn more about the eviction process according to each state: North Carolina Eviction Process
South Carolina Eviction Process
Yes, if we place a tenant and they break their lease during the first 6 months – we will release it for free (click here to view our other owner-client agreements)
The quality of a property is equal to the quality of the tenant it will attract. Therefore you want your property to be updated and CLEAN! We can take care of getting your property fully rent-ready to ensure it meets the state habitability requirement and attracts high quality applicants
We will handle all repair requests (even the middle of the night emergencies) and we use pre-screened, high quality vendors. Click here for more information
Yes. We will collect a $500 escrow reserve from you. This is YOUR money and it will be deposited into our bank trust account as the reserve for YOUR property. We will potentially use these funds to pay for expenses that may arise between the time we send you your rental income, and the time we collect the rent from the tenant the following month. But we will always maintain this reserve as long as we manage your property. When we stop managing your property it will be returned to you.
Security deposits are handled in strict compliance with North Carolina and South Carolina law. All security deposit funds are held in a designated trust account and are never commingled, used for operating expenses, or applied toward rent during occupancy. At move-out, deposits may be applied only to legally allowable charges such as unpaid rent or damages beyond normal wear and tear, based on the move-in condition report, detailed move-out inspection, and supporting documentation. Security deposits are accounted for within 30 days of move-out, with any withholdings tied to completed work and invoicing. Click here to learn more about “normal wear and tear” in the state of North Carolina.
No, we are a relationship-focused property management company, partnering with owner-clients who seek a full-service experience and are committed to providing well-maintained properties. We don’t subscribe to a landlord-versus-tenant mindset; instead, we believe that when property management is conducted with integrity, both residents and landlords thrive.
No. Our property management agreement is crafted to provide our owner-clients with maximum flexibility—there are no termination fees or penalties. It also ensures we deliver a consistent, high-quality, full-service management experience every time.
Getting started is easy. Schedule a quick consultation with our team so we can learn more about your property and your investment goals. We’ll walk you through our management approach, review the agreement, and outline the next steps to get your property set up for success. Once onboarding is complete, we take it from there—handling the day-to-day so you can focus on the bigger picture.
Ready to get started? Click here to schedule your consultation today.
