White Property Management

Privacy Policy & SMS Terms of Service

Effective Date: November 12, 2026

White Property Management ("WPM," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy & SMS Terms of Service explains how we collect, use, store, disclose, and protect personal information when individuals visit our website, inquire about properties, apply for rentals, use our property management services, communicate with our team, or interact with our technology platforms.

This policy applies to property owners, residents, prospective residents, rental applicants, vendors, contractors, website visitors, and other individuals who interact with White Property Management.

1. Information We Collect

Depending on your relationship with White Property Management, we may collect the following information:

Personal and Contact Information

• Full name
• Email address
• Telephone and mobile phone numbers
• Current and previous mailing addresses
• Property addresses
• Emergency contact information
• Communication preferences

Rental Application and Screening Information

Information collected or processed through our rental application and screening systems may include:

• Employment and income information
• Rental and residential history
• Identity verification information
• Credit and background screening information
• References and rental qualifications
• Other information necessary to evaluate rental applications in accordance with applicable laws

Certain sensitive information may be collected and processed directly by authorized third-party screening providers rather than stored by White Property Management.

Property Management and Account Information

• Lease agreements and related documents
• Rental payment history and account balances
• Maintenance requests and service history
• Property inspection reports
• Owner statements and financial records
• Vendor invoices and service documentation
• Communications related to property management services

Communications Information

We may maintain records of emails, text messages, telephone communications, service requests, and other interactions with our company. Calls may be recorded where permitted by applicable law and subject to any required notices or consent.

Website and Technical Information

When you visit our website, we or our service providers may collect certain technical information, including IP addresses, browser types, device information, pages visited, referring websites, cookies, and other website usage information.

2. How We Use Your Information

White Property Management may use collected information to:

• Provide property management, leasing, and related services.
• Respond to rental inquiries and schedule property showings.
• Process rental applications and coordinate tenant screening.
• Prepare and administer leases and property management agreements.
• Process rental payments and maintain financial records.
• Coordinate maintenance, repairs, inspections, and vendor services.
• Communicate with property owners, residents, applicants, and vendors.
• Provide account updates, payment reminders, and service notifications.
• Send marketing and promotional communications where permitted by law and applicable consent.
• Improve our website, customer service, and business operations.
• Prevent fraud, investigate security concerns, and protect our legal rights.
• Comply with applicable federal, state, and local laws.

We may use automated systems to generate service notifications, appointment reminders, maintenance updates, and other communications.

3. Property Management Software and Third-Party Providers

White Property Management uses third-party software and service providers to support its business operations.

These may include AppFolio, Findigs, Tenant Turner, Brivity, electronic communication systems, payment processors, inspection software, and other authorized technology providers.

These systems may assist with:

• Rental applications and tenant screening
• Resident and owner portals
• Rent collection and financial reporting
• Lease preparation and electronic signatures
• Maintenance coordination
• Property showings and scheduling
• Inspections and property documentation
• Customer relationship management
• Email, telephone, and SMS communications

Personal information may be disclosed to these providers when reasonably necessary to deliver services, process transactions, administer accounts, or comply with applicable laws.

Third-party providers may maintain their own privacy policies and security practices. Information submitted directly through their platforms may also be subject to those policies.

4. Tenant Applications and Screening

White Property Management may collect or process information necessary to evaluate rental applications, verify applicant qualifications, and administer rental housing.

Screening activities may include identity verification, income verification, rental history review, credit screening, background screening, and other legally permitted qualification procedures.

We may use authorized third-party screening providers to perform these services.

Applicant information will be handled in accordance with applicable fair housing, consumer reporting, privacy, and other legal requirements.

Access to sensitive applicant information is limited based on legitimate business needs and applicable legal requirements.

5. Information Shared With Property Owners

As part of our property management responsibilities, White Property Management may provide property owners with information reasonably necessary to administer their rental properties.

This may include:

• Lease agreements and occupancy information
• Rental payment history and account status
• Maintenance and repair records
• Property condition and inspection reports
• Tenant communications relevant to management
• Other information reasonably necessary for property ownership and management

White Property Management seeks to limit unnecessary disclosure of sensitive personal information, including Social Security numbers, financial account credentials, and detailed consumer screening reports.

Sensitive information will be disclosed only when authorized, reasonably necessary, and legally permissible.

6. Maintenance Vendors and Contractors

White Property Management may share relevant information with maintenance providers, contractors, inspectors, and other authorized service professionals.

This information may include property addresses, resident contact details, maintenance descriptions, appointment information, and other details necessary to perform requested services.

Vendors and contractors are expected to use the information provided for legitimate service-related purposes and handle it appropriately.

7. SMS and Text Messaging Terms of Service

SMS Consent

By affirmatively opting in to receive SMS or MMS messages from White Property Management through a website form, electronic communication, written agreement, or other lawful consent method, you agree to receive text messages consistent with the consent you provide.

We may send both operational and promotional communications, subject to applicable consent requirements.

By opting in, you agree to receive text messages related to our services, including appointment reminders, service updates, notifications, and customer support communications. You may receive recurring messages. Consent is not a condition of purchase.

For information on how we collect, use, and protect your data in connection with text messaging, see Section 8 below.

Types of SMS Messages

Depending on your relationship with White Property Management and your communication preferences, messages may include:

• Rental property inquiries and availability updates
• Showing confirmations and appointment reminders
• Rental application status updates
• Lease-related notifications
• Rent reminders and account notifications
• Maintenance request updates and scheduling
• Property inspection notifications
• Service and vendor coordination
• Owner account and property management updates
• Customer service conversations
• Promotional messages regarding available properties, property management services, and other WPM offerings

Some messages may be automatically generated through our property management or communication systems.

Message Frequency

Message frequency may vary based on your relationship with White Property Management, your account activity, the services requested, and your communication preferences.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

Opting Out

You may opt out of SMS communications at any time by replying STOP or OPTOUT to a message from White Property Management.

After opting out, you may receive a final confirmation message. No additional messages will be sent through the applicable messaging program unless you subsequently provide valid consent or another lawful basis permits the communication.

Help and Assistance

For assistance, reply HELP to any text message, call us at 704-594-7779, email admin@whitepropertymgmt.com, or visit our website:

https://www.whitepropertymgmt.com

SMS Consent Disclosure Used on Our Forms

Our website contact forms present the following SMS consent disclosure. The checkbox is optional and is not checked by default:

☐ I agree to receive marketing and customer service text messages from White Property Management regarding property updates, rental inquiries, appointment reminders, and maintenance communications. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase or service. View our Privacy Policy and SMS Terms & Conditions.

Marketing Consent

Consent to receive promotional or marketing text messages is not required as a condition of purchasing services, applying for housing, or renting a property.

Where required by law, White Property Management obtains separate consent before sending automated marketing or promotional messages.

Legally Required Notices

Opting out of SMS communications does not eliminate contractual responsibilities or prevent White Property Management from delivering legally required notices through other methods permitted by applicable law.

Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

8. SMS Privacy and Consent Protection

White Property Management does not sell, rent, or share SMS opt-in consent information or phone numbers collected for SMS consent purposes with third parties or affiliates for their own marketing or promotional purposes.

SMS consent information is used to administer our messaging programs and communicate with individuals in accordance with their consent and applicable law.

We may provide limited information to authorized communication service providers, messaging platforms, and telecommunications providers when necessary to deliver messages, administer our systems, maintain security, or comply with legal obligations.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for such purposes.

Messaging Privacy Policy

This section explains how White Property Management collects and uses information about you in relation to its text message program (the "Messaging Service"). We use SimpleVoIP to provide the Messaging Service. For the purposes of the Messaging Service, SimpleVoIP acts as our service provider and data processor of your information.

Collection of Information

We collect information from and about you, including information you provide when you use the Messaging Service. For example, we collect the phone number you provide when signing up for the Messaging Service. When you send messages through the Messaging Service, we also collect your messaging history and any information included in those messages.

Use of Information

We use your information to deliver, analyze, maintain, and support the Messaging Service. We may also use your information to improve the features of the Messaging Service and to customize your experience.

Sharing of Information

We may share, transfer, or disclose your information if you consent, and in the following circumstances:

• Service Providers: We may share your information with third parties that help us provide the Messaging Service to you.
• Legal Requirements and Protection: We may disclose your information when we believe it is necessary or appropriate to (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, or that of our affiliates, you, or others; and (v) pursue available remedies or limit damages we may sustain.

We do not sell mobile data, and we do not share it with third parties or affiliates for their own marketing or promotional purposes.

Protection of Information

We take physical, technical, administrative, and organizational security measures, based on the sensitivity of the information we collect, to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. No online activity can be guaranteed to be completely secure, and we cannot ensure or warrant the security of any information you provide.

Retention of Information

We retain your information for as long as you participate in the Messaging Service or as needed to comply with legal obligations. We also retain and use information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.

Choices and Controls

Consent to receive automated text messages is not a condition of any purchase. You can opt out of further text messages by replying STOP or OPTOUT to any of our messages. For more detail, see "Opting Out" above.

Customer Care

If you are experiencing problems with the Messaging Service, please call 704-594-7779 or email admin@whitepropertymgmt.com.

By signing up to receive text messages from us, you also agree to our main Privacy Policy, which is this page.

9. Sharing and Disclosure of Personal Information

White Property Management does not sell personal information in exchange for money.

We may disclose personal information in the following circumstances:

Service Providers: To authorized vendors and technology providers assisting with our operations.

Property Owners: To owners of managed properties when information is reasonably necessary for property management purposes.

Legal Requirements: When required by law, subpoena, court order, regulatory obligation, or other lawful process.

Business Protection: When reasonably necessary to investigate fraud, enforce agreements, protect property, or safeguard individuals.

Business Transactions: In connection with a merger, acquisition, restructuring, or transfer of business operations, subject to applicable law.

Any disclosure of personal information is subject to applicable legal restrictions, including those governing consumer reports and SMS consent information.

10. Cookies and Website Analytics

Our website and third-party service providers may use cookies, tracking technologies, and analytics tools to improve website functionality, measure website performance, understand visitor activity, and support marketing efforts.

These technologies may collect technical and browsing information.

Visitors may manage cookies through their browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, additional notice or consent will be provided for specific tracking activities.

11. Data Security

White Property Management uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

We may rely on established third-party platforms that maintain their own security programs and data protection measures.

Access to sensitive information is limited according to legitimate business needs.

Although we take reasonable precautions, no electronic storage system or method of data transmission can be guaranteed completely secure.

12. Data Retention

White Property Management retains personal information for as long as reasonably necessary to:

• Provide property management and related services
• Maintain accurate business and financial records
• Fulfill contractual responsibilities
• Resolve disputes and respond to claims
• Comply with legal and regulatory recordkeeping obligations
• Maintain appropriate documentation of communications and consent

Retention periods may vary depending on the type of information and applicable requirements.

When information is no longer needed, we take reasonable steps to securely dispose of it or otherwise manage it in accordance with applicable law and operational requirements.

13. Your Privacy Rights and Communication Preferences

Individuals may contact White Property Management to:

• Request information about our privacy practices
• Request correction of inaccurate personal information
• Update contact details and communication preferences
• Opt out of promotional email communications
• Withdraw SMS consent by replying STOP
• Request access to or deletion of personal information where applicable law provides that right

Requests will be evaluated in accordance with applicable laws and our legal, contractual, and recordkeeping obligations.

Certain records may need to be retained even after a request for deletion.

14. Third-Party Websites and Portals

Our website may contain links to third-party websites, resident portals, owner portals, rental application platforms, payment processors, and other external services.

These websites may operate under separate privacy policies and terms of service.

White Property Management is not responsible for the independent privacy practices of third-party websites or services that we do not control.

We encourage users to review applicable third-party policies before submitting personal information.

15. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through our general website for marketing purposes.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the information.

This section does not prohibit the lawful collection of information about household occupants or minors when necessary for legitimate rental housing and property management purposes.

16. Changes to This Policy

White Property Management may update this Privacy Policy & SMS Terms of Service periodically to reflect changes in business operations, technology, legal requirements, or communication practices.

Updates will be published on our website with a revised effective date.

Material changes will be communicated when required by applicable law.

17. Contact Information

For questions about this Privacy Policy, SMS communications, personal information, or privacy-related requests, please contact:

White Property Management

Website: https://www.whitepropertymgmt.com

Privacy Policy: https://www.whitepropertymgmt.com/privacy-policy

Phone: 704-594-7779

You may also contact us through the contact options provided on our website.

© 2026 White Property Management. All rights reserved.